About the Role:
The Head of Operational Risk will be responsible for designing, implementing, and overseeing a robust Operational Risk Management (ORM) framework. Your mission is to identify potential failures in internal processes, people, and systems—or threats from external events—before they impact the bottom line or our reputation.
Some high level things you would own but not limited to:
Framework & Governance : Develop and maintain the RCSA (Risk & Control Self-Assessment) and KRI (Key Risk Indicators) frameworks specific to lending cycles.
Digital Lending: Risk
Oversee risks in the digital journey, including API failures, algorithmic biases in credit scoring, and e-KYC vulnerabilities.
Outsourcing & Third-Party: Audit and monitor Direct Selling Agents (DSAs), collection agencies, and tech vendors to ensure compliance with RBI’s outsourcing norms.
Loss Data Management:
Maintain an internal Operational Loss Database; analyze root causes and implement corrective actions.
Fraud Prevention :Collaborate with the Vigilance/Fraud team to identify patterns in loan applications and internal staff misconduct.
Business Continuity (BCP): Lead the Disaster Recovery and Business Continuity planning to ensure 24/7 uptime for lending apps and branches.
