Grievance redressal mechanism: Customers who wish to provide feedback or send in their complaint may use the following channels between 10:00 am and 7:00 pm, on Monday to Friday (except public holidays). Internal Machinery to handle the customer complaints i) Call our Customer Service Helpline on 1800 5720 202 (Toll free) (10:00 am to 7:00 pm – Monday to Friday, except public holidays) ii) Email us at care@lendingkart.com iii) Write to us at the mentioned address: Lendingkart Finance Limited, Office 3 Connekt, 401/B, 4th Floor, Silver Utopia Cardinal Gracious Road, Andheri East, Mumbai Suburban – 400099. In case the complaint is not resolved within the given time or if he/she is not satisfied with the solution provided by LFL, the customer can approach the Grievance Redressal Officer: Name: Ketan Sali Contact Number: +91- 6358874622 [10.30 am to 6.00 pm (Monday to Friday except Public Holidays) Email ID: grievance.redressal@lendingkart.com If the complaint/dispute is not redressed within a period of one month , the customer may lodge a complaint over Complaint Management System (CMS) portal or send a physical complaint to “Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh – 160017
