Grievance Redressal Mechanism

Register your complaint through Email, Phone, Website or Written Communication.

• Complaint is registered in CRM on the same day.
• Acknowledgement with Ticket ID is shared with the complainant on the same day.
• Complaint is reviewed and resolved within 15 calendar days.
• If the complainant is not satisfied with the resolution or does not receive the resolution within 15 calendar days, the complainant may escalate the issue to Level 2 – Grievance Redressal Officer.

• While registering the complaint kindly call or write to us from registered contact number or email ID &Kindly mention the issue in brief.
• Time taken by the customer to provide required information or documentation is excluded from the resolution timeline.
• The overall resolution time includes both internal timelines and the external entity’s TAT.

Name: Ketan Sali
Email: grievance.redressal@lendingkart.com
Phone: +91 63588 74622 (Timing: 10.30 am to 6.00 pm Monday to Friday except National Holidays)
Written Communication: 6th Floor, Indraprasth Business Park, Near DAV School, Makarba, Ahmedabad , Gujarat - 380015

• The complaint is registered in the CRM system on same day.
• Acknowledgement is sent to the complainant on same day.
• The complaint is independently reviewed by the Grievance Redressal Officer.
• The complaint will be resolved, and the complainant will be notified of the resolution within 6 calendar days.
• If the complainant is not satisfied with the resolution or does not receive the resolution within the given TAT, the complainant may escalate the issue to Level 3 – Principal Nodal Officer.

Name: Sayanendu Chatterjee
Email: nodalofficer@lendingkart.com
Phone: +91 7069087586 (Timing: 10.30 am to 6.00 pm Monday to Friday except National Holidays)
Written Communication: 6th Floor, Indraprasth Business Park, Near DAV School, Makarba, Ahmedabad , Gujarat - 380015

• The complaint is registered in the CRM system on same day.
• Acknowledgement is sent to the complainant on same day.
• The complaint is independently reviewed by the Principal Nodal Officer.
• The complaint will be resolved, and the complainant will be notified of the resolution within 5 calendar days.
• If the complainant is not satisfied with the resolution or does not receive the resolution within the given TAT, the complainant may escalate the issue to Level 4 – Head of Operations & Customer Service.

Name: Magesh Iyer
Email: COO.escalation@lendingkart.com

• The complaint is registered in the CRM system and the acknowledgement is sent to the complainant.
• The complaint is independently reviewed by the Head of Operations.
• The complaint will be resolved, and the complainant will be notified of the resolution within 4 calendar days.
• If the complainant is not satisfied with the resolution or does not receive the resolution within 4 calendar days, the complainant can approach the RBI Integrated Ombudsman Scheme.

If the complaint is not replied within 30 days or the complainant is not satisfied with the resolution, the complainant may approach RBI.

Website: https://cms.rbi.org.in
Physical mode: Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, 4th Floor, Sector 17,Chandigarh – 160017.
Email to: crpc@rbi.org.in
Helpline: 14448
Note: Click here for the form for submitting the complaint via email or physical mode