Senior Relationship Manager – Secured

1.      
Key
Performance Areas

Sourcing

Ø  Conduct market study and prepare market
maps to streamline sourcing

Ø  Cold-call on potential clients and
constantly track their demand for MSME Loan requirements

Ø  Conduct market visits and promote
Bank’s various products to prospective customers

Ø  Understanding Customers requirement for
Business loan and pitching the right product as per requirement

Ø  Explain the product details and
benefits to the customers.

Ø  Achieving Monthly Targets as defined in
Goal sheet

Ø  Work as a team in achieving the branch
targets.

Ø  Customer Service

Ø  Portfolio Maintenance

Ø  Maintain Daily sales report and
generate the leads, and follow up the leads till close

Pre and Post disbursement

Ø  Helping to customers for complete
documentation process of Sanction and Disbursement.

Ø  Helping to customers customer needs
& solving their queries regarding the product.

2.      
Competencies Required

(a)    Sales

(b)   
Relationship
management

(c)     Collections

3.      
Personal Attributes

(a)   
Systematic

(b)   
Honesty, Loyalty

(c)    
Positive attitude with
leadership quality.

(d)   
Self-driven, who can walk that
extra mile to achieve the target

4.      
Equipment/ Facilities to be Provided by
Bank

(a)   
Work Station

(b)   
Mobile / SIM as per policy

5.      
Any other Requirement

·        
Able bodied and healthy person,
who can undertake travel extensively.

JOB
DESCRIPTION

1.       JD Code

RM/Sr RM

2.       Job Title

RM/Sr RM

3.       Department

4.       Sub Dept/ Section

5.       Branch/ Office/Location

6.       Zone/ Region/ Area

7.       Level

8.       Grade/Band

9.       CTC (Min-Max)

10.   CTC – Other Benefits/ Entitlement

As per Company policy
(Local Conveyance)

11.   Reporting To

Branch Manager

12.   Reportees

Nil

13.   Age – Minimum

21 years

14.   Age – Maximum

40 years

15.   Qualification – Desired (including
specialization required, if any)

Graduation – Good communication skills in local language with
some working knowledge in English

16.   Qualification-Minimum

12^th Pass

17.   Type of Experience (industry)

Sales and Marketing

18.   Experience – Years (min/ max)

0-10 Years

19.   Team Managing Experience in Years –
Desired

NA

20.   Team Managing Experience in Years
(minimum)

NA

21.   Functional Linkages-internal

·        
Credit
department

·        
Centralized
operations department

·        
HR
teams

·        
Branch
service delivery team

·        
IT
support team

·        
Corporate
office team

22.   Functional Linkages-External

·        
Collection Agency

23.   Travelling Requirement (0%,10-20%,
20-30%, 30-50%, 50-70%, >70% etc)

·        
Require
extensive travelling within own Area – 100%

24.   Proficiency in Computer/ Tech

·        
Ability
to learn use of Bank’s internal software

25.   Overall purpose of the job

Relationship Manager (RM/Sr RM) is a front-line,
customer-facing professional responsible for the direct sourcing of business
loans. Their primary goal is to drive growth through proactive lead
generation, field activities, and leveraging local reference networks. The
Sales Executive acts as the critical link between the market and the branch,
ensuring a steady pipeline of loan applications while maintaining a high
level of customer service.