Some high level things you would own but not limited to:
- Handle inbound/outbound customer queries across loan products.
- Provide prompt resolution within defined TATs and quality parameters.
- Coordinate with internal teams for escalated issue closures.
- Maintain accurate call logs and CRM updates.
- Ensure compliance with regulatory and company policies.
- Deliver exceptional customer experience via call/email/chat.
- Fluent in both languages Hindi & English.
- Prior experience in BFSI voice process preferred.
- Ready to take initiatives and stretch when ever required.
