About the Role:
The Team Lead – Sales Process & Business Management will be responsible for overall business planning, strategy, sales training, sales analytics and planning sales campaigns. Responsible for end-to-end vendor management, including invoice verification and bill processing.
Responsible for implementing loan policies and product offerings for the business through training and cross-functional coordination.
Some high level things you would own but not limited to:
Sales Process Management
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Design, implement, and continuously improve end-to-end sales processes. Ensure standardization of sales processes across regions, channels, and teams.
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Build dashboards and reports for leadership to support strategic decisions
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Support business planning, forecasting, and budgeting activities.
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Monitor sales pipeline, lead management, and conversion metrics.
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Lead annual and quarterly sales planning, target setting, and forecasting.
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Ensure ethical sales practices and adherence to company code of conduct.
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Track KPIs such as revenue, conversion rates, customer acquisition cost, and retention.
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Provide insights and recommendations to improve sales effectiveness.
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Support implementation of sales strategies aligned with business objectives.
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Conduct market and competitor analysis. Identify new growth opportunities, markets, channels, and pricing strategies.
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Analyse sales performance data and prepare management reports.
Data Analysis & Reporting:
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Analyze business data to identify trends, insights, and improvement opportunities.
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Create dashboards, reports, and presentations for management.
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Identify process gaps and recommend automation or workflow improvements.
Employer Branding & Candidate Experience:
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Promote employer brand through job postings, social media, and recruitment campaigns.
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Ensure a smooth and professional candidate experience throughout the hiring process.
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Maintain accurate recruitment data, trackers, and MIS reports.
Training:
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Identify skill gaps through performance data, stakeholder inputs, and competency frameworks.
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Conduct training needs assessments across functions and levels.
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Align training initiatives with organizational objectives.
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Design and implement training programs (technical, behavioural, leadership, sales, compliance).
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Develop training content, manuals, presentations, and e-learning modules.
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Deliver classroom, virtual, and blended learning programs.
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Manage training calendars, logistics, and budgets
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Measure training effectiveness using feedback, assessments, and performance metrics.
Cross-Functional Collaboration:
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Work closely with Marketing on demand generation, segmentation, and campaign effectiveness.
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Ensure customer experience standards are maintained throughout the sales cycle.
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Collaborate with Product teams to align offerings with market needs.
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Strengthen brand positioning and ensure consistent brand messaging.
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Support sales training, onboarding, and process documentation.
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Act as the primary point of contact for assigned vendors.
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Build and maintain long-term, strategic vendor relationships.
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Resolve vendor-related issues, disputes, and escalations in a timely manner.
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Maintain accurate vendor records, contracts, and documentation.
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Support onboarding and offboarding activities
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Support internal and external audits related to sales operations.
What you would possess already:
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Strong presentation and communication skills
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10+ years of relevant experience, including 3+ years in team management
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Content development and self-learning mindset
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Strategic thinking, planning, and execution
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Knowledge of digital marketing tools and LMS
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Strong analytical, MIS, and data reporting skills
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Effective time management and multitasking
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Cross-functional coordination and team leadership
