Job Summary:
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We are looking for a dedicated Office IT Support Executive to provide technical support and ensure smooth IT operations within the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing network systems, and assisting employees with IT-related queries.
Responsibilities:
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Provide first-level support for IT-related issues, including hardware, software, and network troubleshooting.
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Install, configure, and maintain office computers, printers, and other IT equipment.
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Monitor and maintain network infrastructure, including LAN, Wi-Fi, and VPN connectivity.
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Assist in the installation and configuration of operating systems and applications.
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Ensure data backup, security, and recovery procedures are in place.
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Respond to IT support tickets and resolve issues in a timely manner.
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Maintain IT asset inventory and documentation.
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Coordinate with vendors and service providers for IT-related procurement and repairs.
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Train employees on IT security and best practices.
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Stay updated with the latest IT technologies and trends.
Qualifications:
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Bachelor’s degree in IT, Computer Science, or a related field.
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2-5 years of experience in IT support or helpdesk roles.
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Strong knowledge of Windows and Mac operating systems.
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Experience with troubleshooting PCs, laptops, printers, and other peripherals.
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Knowledge of Microsoft Office Suite, Google Workspace, and cloud-based services.
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Basic understanding of cybersecurity best practices.
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Strong problem-solving and communication skills.
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Ability to work independently and collaboratively.
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Certifications like CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.
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