About the Role
As a Zonal Collections Manager you will be responsible for managing and streamlining the collections process in your assigned Zone will be a major responsibility of your position. In addition to managing a group of collection agents, your duties will include creating plans to reduce delinquencies and making sure rules and regulations are followed.
Some high level things you would own but not limited to:
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To Manage the collections portfolio of the assigned Zone .
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Follow Up with delinquent cases personally along with the assigned Area collection manager, collection manager, inhouse staff, offroll staff and agencies.
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Reviewing the delinquent list with the RCM, ACM, collection manager and agencies/vendors regularly.
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Negotiating suitable payment plans and maintaining payment records of his assigned state.
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Recruit ACM, collection managers & collection agencies at assigned locations.
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Must possess excellent knowledge on the recovery and legal process.
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Open to operate from an agency office without the presence of an office.
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Open to traveling all around the assigned locations.
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Must have knowledge of local markets and areas to operate smoothly.
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Responsible for achieving the assigned daily/monthly/quarterly /yearly targets.
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Gather and update all relevant MIS for reporting to the supervisors.
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Ensuring adherence to the collection processes and policies