About the role :
The Branch Manager (BM) serves as the primary custodian of a branch’s overall performance and operational integrity. The role involves managing the entire business lifecycle at the local level, from talent acquisition and business growth to risk mitigation and cross-departmental coordination. The Branch Manager is ultimately responsible for the P&L (Profit and Loss) of their specific unit, ensuring that customer service remains high while maintaining strict adherence to credit and compliance standards.
Some high level things you would own but not limited to:
- Conduct market study and prepare market maps to streamline sourcing.
- Conduct market visits and promote Bank’s various products to prospective customers.
- Achievement of Annual Operating Plan.
- Ensuring Sales executives achieve their Threshold Targets.
- Adherence to audit & compliance guidelines.
- Following the TAT for disbursement with focus on First Time Right and Post Disbursement Documentation complete.
- Attrition Control & filling hiring gaps. Maintaining Team cohesiveness.
- Control on Portfolio Attrition.
- Ensuring all registers are maintained in Branch.
- Ensure all corporate office initiatives are being implemented.
- Ensure Profitability of Business at Branch level.
- Regular Customer Visits.
- Ensure there is no Manpower Gap.
- Motivate staff to achieve targets and earn incentives.
- Cross selling of products like S/A account, Insurance, Other loans.
- Conduct performance review of sales executives and suggest if some improvement is to be done.
- Maintaining the MIS, generating reports.
- Helping to customers for complete documentation process of Sanction and Disbursement
- Helping to customers customer needs & solving their queries regarding the product
- Monitoring of the account post disbursal
- Ensure compliance with sanction terms
What you would possess already:
- Graduation – Good communication skills in local language with some working knowledge in English
- Positive attitude with leadership quality.
- Self-driven, who can walk that extra mile to achieve the target
- Able bodied and healthy person, who can undertake travel extensively.
- Ability to learn use of Bank’s internal software
- Proficiency in use of MS Word, Excel, Powerpoint, Outlook