Operations Manager – Secured

Operations Manager – Secured

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Quick Summary

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About the role :

The role involves end-to-end management of branch sales operations, including talent acquisition (hiring), driving customer acquisition, and maintaining high portfolio quality. Ultimately accountable for the overall P&L (Profit and Loss) and business performance of assigned branches.

Some High Level level things you would own but not limited to :

  • Achievement of Annual Operating Plan.
  • Ensure every branch has follow the sales process & maintain all registers.
  • Ensure Branches achieve their AOP Targets.
  • Ensure Manpower against Budgeted numbers.
  • Adherence to audit & compliance guidelines.
  • Regular Branch and Customer Visits.
  • Sending Branch Visit Report.
  • Ensure Profitability of Branch.
  • Attrition Control & filling hiring gaps. Maintaining Team cohesiveness.
  • Control on Portfolio Attrition.
  • Ensure all corporate office initiatives are being implemented.
  • Ensure Profitability of Business.
  • Regular Customer Visits.
  • Ensure there is no Manpower Gap.
  • Motivate staff to achieve targets and earn incentives.
  • Maintaining the MIS, generating reports.
  • Monitoring of the account post disbursal.
  • Ensure compliance with sanction terms
  • Portfolio Quality
  • Team Management
  • A Define Plan for the month with each branch
  • Motivate employees to achieve targets and earn incentives
  • Conduct performance review of sales executives and suggest if some improvement is to be done.


What you would possess already:

  • Graduation – Good communication skills in local language with some working knowledge in English.
  • Positive attitude with leadership quality.
  • Self-driven, who can walk that extra mile to achieve the target
  • Able bodied and healthy person, who can undertake travel
  • Ability to learn use of Bank’s internal software
  • Proficiency in use of MS Word, Excel, Powerpoint, Outlook.
  • Require extensive travelling across geography – 100%

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