Assistant Manager – Customer Service

By Lendingkart

Posted on: December 3, 2025

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Quick Summary

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Some high level things you would own but not limited to:

Handle inbound/outbound calls for loan queries, repayment issues, KYC, statements, and service requests.
Resolve escalated complaints within defined TATs.
Ensure accurate CRM updates and documentation.
Support Team Leader in daily performance tracking and coaching new agents.
Maintain compliance with RBI/Regulatory & internal quality standards.

What you would possess already:

Excellent Hindi & English communication.
Strong problem-solving and customer-handling skills.
Experience with CRM/LMS/ticketing systems.

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