About the Role
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As an IT Infrastructure Technician in our dynamic product-based environment, you will play a pivotal role in advancing our mission by delivering exceptional IT support and services to our internal teams. Your responsibilities will encompass a broad spectrum of IT-related tasks, including desktop and application software support, network administration, VOIP services, print services, email management, and diagnosing hardware versus network issues onsite.
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In this role, you will leverage your IT expertise to troubleshoot and resolve both routine and complex issues, ensuring the smooth operation of our technology infrastructure. Additionally, you will identify opportunities to innovate and maintain technologies that best align with our organizational needs.
Some high level things you would own but not limited to:
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Act as the primary contact for all internal IT support requests.
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Provide hardware, software, and account support and technical education to end users on various devices.
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Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
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Laptop/Desktop Break-Fix, Remote Support.
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Troubleshoot Mac, Windows, and Linux software and hardware through service desk walk-ups, chat, video conference, and Jira.
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Resolve technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).
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Set up mobile phones, MDM, email, VPN, and internet access for users via the secure company network.
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Perform general Network troubleshooting for network connectivity issues, digital authentication, remote access, secure Wi-Fi, and wired connectivity.
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Working knowledge of various technologies, including Active Directory, Google Apps for Business, cloud storage services, basic terminal command knowledge, communications, and video conferencing tools.
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Procure, provision, and deploy equipment for end users.
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Printer installation and troubleshooting.
